Shipping Policy
All orders require 1-3 business days for processing before shipping. During high-volume seasons, processing may extend to 5-7 business days.
Ready-to-ship wigs and products will ship after processing. Custom units or special requests may require additional time.
Carriers: USPS, UPS, or FedEx (based on destination and order type).
Tracking: Emailed once your order ships.
Delays: Not responsible for carrier/weather/holiday delays.
Address accuracy: Customer is responsible for correct shipping details.
Returned packages: Reshipment fees apply if returned due to address/pickup issues.
Delivered claims: Once marked delivered, customer must file claims with carrier.
Wig & Hair Extension Policy
All hair sold is exactly what is photographed or described. Review texture, length, lace type, and color before checkout.
All sales on hair, wigs, bundles, closures, and frontals are FINAL.
For hygiene/safety, hair cannot be returned or exchanged once it leaves our premises.
Color may vary slightly due to lighting and screen settings (not a defect).
Custom units/custom services cannot be changed or canceled once production begins.
We are not responsible for damage from bleaching, coloring, heat, or improper care.
Hair Included Installs: You must book your appointment and pay the required deposit. The remaining balance is due in cash before service begins.
Refund Policy - All Sales Final
Due to the nature of our products and hygiene regulations, ALL SALES ARE FINAL.
Hair extensions, wigs, bundles, closures, and frontals
Custom-made or customized units
Beauty products, adhesives, accessories, and styling items
Digital products (vendor lists, ebooks, classes, guides)
Orders cannot be canceled once placed.
PRIVACY POLICY
Information collected: name, address, email, phone, and payment details.
Use: order processing, fraud prevention, and communication (if opted in).
Security: payments are processed securely; we do not store full card numbers.
Sharing: we do not sell personal info; limited sharing may occur with carriers/processors.
Customer service
Message us 4708792 526
Hausloafdolliesllc@gmail.com